Support Policy
Support Policy for Bruhashith Ecommerce Store
At Bruhashith, we are dedicated to providing exceptional support to our customers and sellers. This policy outlines the support services we offer and how to access them.
Customer Support
We are here to help you with:
- Product inquiries
- Order tracking
- Returns, refunds, and exchanges
- Account and payment issues
Contact Us:
- Email: bruhashithdigitalstore@gmail.com
- Phone: +919182749058
- Facebook Live Chat: Available on our website during business hours.
- Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM
Seller Support
For our sellers, we offer assistance with:
- Onboarding and account setup
- Product listings and optimization
- Order management and shipping guidance
- Payment and commission queries
Contact Seller Support:
- Email: bruhashithdigitalstore@gmail.com
- Phone: +919182749058
- Dedicated Portal: Access seller tools and resources through your Bruhashith seller dashboard.
Response Times
- Email Queries: We aim to respond within 24-48 hours.
- Phone Support: Immediate assistance during business hours.
- Live Chat: Real-time support during business hours.
Escalation Process
If your issue is not resolved satisfactorily, you can escalate it:
- Contact our support team and request escalation.
- A senior team member will review your case and provide a resolution within 2-3 business days.
Feedback and Suggestions
We value your feedback! If you have suggestions to improve our services, please share them at bruhashith@gmail.com.
Thank you for choosing Bruhashith. Your satisfaction is our priority, and we are committed to supporting you every step of the way!
